FAQ

### **Frequently Asked Questions (FAQ)**

**1. What types of products do you sell?**
We specialize in high-quality handmade items, including custom jewelry, accessories, home decor, and more. Each piece is carefully crafted with love and attention to detail, ensuring that you receive a unique, one-of-a-kind item.

**2. Are all your items truly handmade?**
Yes, all of our products are handmade by skilled artisans. We pride ourselves on creating beautiful, handcrafted pieces with premium materials, including epoxy resin, natural stones, and other sustainable resources. No mass-produced items here—each creation is made with care and creativity.

**3. How can I place an order?**
Placing an order is simple! Browse through our online store, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout to complete your purchase. You can pay via various secure payment methods, including credit cards and PayPal.

**4. Do you accept custom orders?**
Yes! We love creating custom pieces. If you have a specific idea or request, feel free to reach out to us through our contact page or email. We’ll work with you to bring your vision to life.

**5. How long will it take to receive my order?**
Since each item is handmade, processing times may vary. On average, orders are shipped within **3-7 business days**. Once your order is shipped, you'll receive a tracking number so you can monitor its progress. Please note that shipping times can vary depending on your location and the shipping method selected.

**6. Do you offer international shipping?**
No we don't. Not at the moment. We possible will later on.

**7. Can I change or cancel my order after it's been placed?**
Because we begin preparing your handmade items as soon as you place your order, we're unable to offer changes or cancellations once an order is confirmed. However, if you have any concerns, please contact us as soon as possible, and we’ll do our best to assist you.

**8. What should I do if my item arrives damaged?**
We take great care in packaging your order, but if your item arrives damaged, please contact us within 7 days of receipt with a photo of the damage. We’ll work with you to resolve the issue, whether through a replacement or a refund, depending on the situation.

**9. How should I care for my handmade items?**
To keep your handmade items looking their best, we recommend following the care instructions specific to each product. Generally, avoid exposing items to harsh chemicals, prolonged moisture, or extreme temperatures. For jewelry, store it in a cool, dry place and clean it with a soft cloth to maintain its shine.

**10. Do you offer gift wrapping?**
No, we do not offer that at this time

**11. Do you have a return or exchange policy?**
We want you to love your handmade purchase! If you're not completely satisfied, we accept returns or exchanges within **14 days** of receiving your order, provided the item is in its original condition and packaging. Customized or personalized items may not be eligible for returns or exchanges. Please check our full return policy at (https://www.atlhandmade.online/policies/refund-policy) for more details.

**12. How can I contact you if I have a question or issue?**
We’re here to help! You can contact us via our **Contact Page** or email us directly at [Michelleseagle@atlhandmade.online]. We strive to respond to all inquiries within 24 hours during business days.

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If you have any other questions or need assistance, don’t hesitate to reach out! We're happy to help and want to ensure your shopping experience is as enjoyable as possible. 😊